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Dogtor - Contact us

 

About Dogtor.vet?

We are registered as a Veterinary Practice Premises with theRoyal College of Veterinary Surgeons.

Our premises reference number is : 7144386.

You can check our registration status by contacting the RCVS directly or visitingtheir website.

 

Do you only sell authorized medicines?

As a pet owner or livestock owner, you will want to be sure that the veterinary medication that you’re giving your beloved companion or valuable livestock are safe, effective and legal. When you buy your veterinary medicines from us, a vet-run internet retailer, you can be sure that:

  • We are a UK-based retailer and are authorised to sell veterinary medicines.
  • We source ALL our medications from the same manufacturers and wholesalers as your own vet.
  • We only supply veterinary medicines that are authorised in the UK.

Before placing your order, it is important to make sure that you are confident that the medicine you are ordering is the correct one. Unfortunately, legally, we cannot accept the return of any medicines, including flea and worming treatment. Any return of such a medication will be disposed of, as we cannot resell it. If you are unsure, you can always contact our vets for help and advice.

 

What is a Registered Qualified Person (RQP)?

Our registered qualified persons (RQPs) are responsible for the supply of veterinary medicines, which are classified asPOM-V, POM-VPS, and NFA-VPS. At Dogtor.vet, they are our Veterinary Surgeons, Dr Jasmina Robertson DVM MRCVS and Dr Anna Cherry BSc (Hons) BVSc MRCVS. You can verify that Dr Jasmina and Dr Anna are qualified veterinary surgeons by checking the RCVSregister.

 

Are you part of The Accredited Internet Retailer Scheme (AIRS)?

Yes, we are, our business details are as follows :

The owner of the business is :

LA COMPAGNIE DES ANIMAUX UK LTD :
4th Floor Reading Bridge House
George Street Reading
RG1 8LS

Company No.

09547902

VAT No. 220 1116 85
Our premises are located at :

Unit B7, Access 12
Station Road
Theale
Reading
Berkshire
RG7 4PN

Tel. : 01189 305 442
Email : contact@dogtor.vet

 

How are veterinary medicines classified and authorised?

Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised, as it will include English language labelling and directions. This is important to ensure that you can understand how to use the medication safely. The label will also include a unique UK marketing authorisation number, which will appear in one of the following formats :

  • Vm 04321/4001
  • Vh 05467/4007
  • EU/1/99/099/001-001

Alternatively, the product may include a statement "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations - Exemptions for small pet animals" or similar on the label and packaging. There are four classifications of authorised veterinary medicines :

  1. Prescription-only medicine – veterinarian (abbreviated to POM-V)

    These medicines must be prescribed by a veterinary surgeon to animals under their clinical care, following a clinical assessment. POM-V medicines may only be supplied by this veterinary surgeon, or by a different veterinary surgeon or pharmacist in accordance with the written prescription provided by the assessing veterinary surgeon.

  2. Prescription-only medicine – veterinarian, pharmacist, suitably qualified person (SQP) (abbreviated to POM-VPS)

    This class of medicine may be prescribed by any Registered Qualified Person (RQP): a veterinary surgeon, pharmacist or Suitably Qualified Person (SQP). A written prescription is not needed if the prescriber is also the person supplying the medicines. The prescriber does not need to assess the animal before dispensing the medicine, but they must have sufficient information about the animal to be confident the correct medicine is being prescribed. This means that in the case of online retailers, the customer may need to be contacted to clarify or ask for additional information, e.g. information from the horse passport is needed for some horse medicines.

  3. Non-food animal – veterinarian, pharmacist, suitably qualified person (SQP) (abbreviated to NFA-VPS)

    This class of medicine may be prescribed by any Registered Qualified Person (RQP): a veterinary surgeon, pharmacist or Suitably Qualified Person (SQP). The prescriber does not need to assess the animal before dispensing the medicine, but they must have sufficient information about the animal to be confident that the correct medication is being prescribed. This means, in the case of online retailers, that the customer may need to be contacted to clarify or ask for additional information.

  4. Authorised veterinary medicine – general sales list (abbreviated to AVM-GSL)

    There are no restrictions for the supply of these medicines, and any retailer may supply them.

You can use the VMD’s Product Information Database to check if a product is authorised, what its classification is or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options. Each product has a Summary of Product Characteristics (SPCs) that tells you all about the medicine. Before using any medicine, the SPC should be read thoroughly.

For more information visit the VMD’sProduct Information Database and for more details about SQPs, click here.

 

Can I make changes to my pet’s prescription?

No, it is an offence to do the following :

1. Alter a prescription issued by a vet, pharmacist or SQP

For example :

  • Change the date the prescription was signed
  • Change the quantity of the product
  • Include additional medicines

2. Fraudulently produce a prescription

For example :

  • Forge a prescription
  • Forge the signature of a vet, pharmacist or SQP
  • Send the same prescription to multiple retailers

Our RQPs will carefully check all prescriptions and will report any suspected prescription misuse to the VMD or the police.

 

What if my pet has an adverse reaction to a medication?

No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others, that may only rarely occur or are specific for certain breeds or groups of animals, may only be seen when the products are used more widely.

If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have, report it to the VMD using this form. Please contact your vet immediately for advice if your pet is showing any concerning symptoms.

 

How do I make a complaint about a veterinary medicine?

If you have a complaint about the quality of a veterinary medicine, please contact us atcontact@dogtor.vet in the first instance. You can find our complaints policy in our Terms & Conditions. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contactthe VMD*.

* Please note that the VMD will only consider complaints about veterinary medicines supplied, not about service, delivery, cost or non-medicinal products.