Dogtor - Delivery

 

What address can I use?

Did you know you can change your delivery address for each order? This means that you never need to miss your parcel and can receive deliveries at work, at home and even when you are on holiday (UK destinations only).

Please note, once your order has been validated, it's too late to make any further changes. Therefore, if you do need to make a change to your address, it’s always best to contact us as soon as possible. Similarly, if you notice any errors regarding your registered address, please contact our customer service team ASAP.

What delivery options do you have?

We currently offer the following delivery methods :

  • Royal Mail Tracked 24 & Tracked 48
  • Click & Collect

How much will it cost?

Delivery is £1 for most orders over £29 (weighing up to 2kg). For orders that are under £29 (weighing up to 2kg), you will need to pay for delivery and have the option to select from Tracked 24* - £4.99 or Tracked 48* - £3.99. All orders that weigh over 2kg will be delivered by Tracked 48* - from £5.49.

* Where necessary (e.g. where weight restrictions or occassions such as strikes or delays affect delivery), the Tracked24 and Tracked48 services may be replaced with a different service (such as couriers or alternative Royal Mail services). The replacement will be of equal or greater value and estimated time length for delivery than the orignal selected delivery method.

PLEASE NOTE: The delivery time is taken from the date of dispatch and not from the date that the order is placed. 

 

How does Click & Collect work?

We offer a FREE Click & Collect service for any customers who live local to our Dogtor.vet HQ in Theale, Berkshire.

All you need to do is select the ‘Click & Collect’ option when you are at the checkout. You will then receive an email to let you know when your items are ready for collection and directions on how to find us.

You can then collect your order from our Dogtor.vet office between 9.00 am to 5.00 pm, Monday to Friday. Click here to find out our address or get in contact