Definitions
| Personal data | This is any data that directly or indirectly identifies a living person. |
| Data processing |
Means any operations performed on personal data, including, collection, recording, storage, transmission or communication. |
| Data controller | The legal entity in charge of determining the purposes and means of processing personal data. |
LCDA PETS UK LTD (“we” “us” “Dogtor.vet”), operates in accordance with the regulations in force in France and Europe, to implement adequate measures to ensure the protection, confidentiality and security of the personal data of any person with whom data is collected. The purpose of this data protection policy is to inform you of the commitments made by LCDA PETS UK LTD to ensure the security and protection of your personal data. Amendments to this policy may be made according to the legal and regulatory guidelines of the Information Commissioner’s Office.
This personal data protection policy applies to all personal data that is provided to us by customers, affiliated individuals and other third parties. It applies to all of our online websites, applications, online games, as well as any other online initiatives owned by LCDA PETS UK LTD and any other means by which you provide personal data to us or use our services. Hereby termed as the “sites”. Therefore, this Policy does not apply to third party websites, including those that may be listed on our Materials via an internet link.
This notice is governed by the EU General Data Protection Regulation (the “GDPR”) from 25th May 2018 and until 25th May 2018 is governed by the Data Protection Act 1998.
What personal data may be collected by us?
You can contact LCDA PETS UK LTD and visit the group's websites (including Dogtor.vet) without having to give us any of your personal details. However, in order to be able to provide you with certain services, Dogtor.vet may ask you to provide personal data. For example, to process an order or in response to a request for us to contact you, provide advice, process an application or send a newsletter.
With your prior consent, when you use our sites, we may collect and process all or part of the following personal data :
- First and last name
- Email address
- Sex
- Phone number
- Mailing address
- Age or date of birth
- Your opinion of our products
- Payment Information (on e-Commerce Supports)
- Your purchase history (on E-Commerce Supports)
- Any special request that you send us (mainly for archiving purposes)
- The photos or videos of you that you want to share
Under no circumstances will the banking information that you provide during telephone orders, be stored.
Dogtor.vet does not have access to the bank details transmitted on PayPal and Payzen payment terminals.
In all cases, Dogtor.vet, strives to collect and process only Personal Data that are relevant, adequate, not excessive and strictly necessary, for the achievement of the purposes previously determined. Dogtor.vet will take all the necessary steps to ensure that your data is accurate, complete and, if necessary, up-to-date.
Why do you need to collect personal data?
Dogtor.vet will endeavour to collect and process your Personal Data in a fair and lawful manner. The processing implemented by LCDA PETS UK LTD is for explicit, legitimate and determined interests.
We primarily use your personal data to enable us to manage our customers and prospective customers, and in particular, to enable us to respond to your requests or to send you regular news and information about our products, our brands, and any of our operations that you will likely find interesting.
We also use your data to improve your digital experience on our sites, to help us understand what content and media interests you; help you to manage your account online; process your payments, ensure that our sites are presented in the way that best suits you and your needs and protect you against possible fraudulent activity.
Newsletter: If you subscribe to our Dogtor.vet newsletter, we will use your e-mail address to send you regular newsletters and to inform you of new products and events from us and third party. You can un-subscribe from this service at any time, by clicking on a link in one of these newsletters.
Who do we share personal data with?
Dogtor.vet only communicates your personal data to authorized recipients. The recipients of your data are the relevant services of the LCDA PETS UK LTD, as well as, where applicable, the authorized personnel of partner companies or service providers (e.g. couriers, shipping partners), and only to the extent necessary to fulfil the tasks entrusted to them.
How do you store data?
Your personal data is stored either in our databases or in those of our service providers. We aim to always keep your personal data in the safest and most secure way, and only for the time necessary to achieve the purpose of the processing. In respect of this, we take the appropriate physical, technical and organizational measures to prevent, as much as possible, any alteration or loss of your data or unauthorized access to them. On our e-Commerce Sites, we manage your payment information using industry-standard methods. Dogtor.vet keeps your data for the duration of time necessary for the completion of the operations for which they were collected, in compliance with the legislation in force.
Why do you use Cookies?
We may use cookies on our website. Cookies are small files that are downloaded to your computer. They help us to ensure that our website operates smoothly and securely (e.g. by using security cookies and session cookies), as well as collecting information about the products that interest our visitors and the way customers navigate our website (e.g. by using tracking cookies).
You can disable cookies or set your browser to alert you when cookies are about to be sent. However, if you disable cookies, you may not be able to use all the features of this website.
Why do we use Google Analytics?
Our website uses Google Analytics, which is a web analytics service provided by Google Inc. ("Google"). Google Analytics uses “cookies”, which are text files placed on visitors' computers to help website operators analyse how visitors use their site. The information generated by the cookie about how visitors use the website will generally be transmitted and stored by Google on servers in the United States.
Google will not associate transferred IP addresses as part of Google Analytics with any other data used by Google. You can refuse the use of cookies by setting the appropriate option in your web browser. Please bear in mind that by doing so, you may not be able to use all the features of this website.
Is your data safe?
LCDA PETS UK LTD ensures the security of your personal data by implementing data protection, using technical and organisational measures to protect your data from unlawful access and accidental loss or damage.
What are your privacy rights?
Under the Data Protection Act 1988, any person whose data has been collected by LCDA PETS UK LTD, has the following rights in respect of their data:
- Right to be informed
- Right to access
- Right to correction
- Right to erasure
These rights are exercised by writing to contact@dogtor.vet or sent via the post to: Dogtor.vet, Unit B7, Access 12, Station Road, Theale, Reading, Berkshire, RG7 4PN.
If you would like to contact us about our Privacy Policy or make an enquiry, please email us at contact@dogtor.vet.
If we are unable to resolve any disputes or concerns that you may have or if you would like to issue a complaint, please get in contact with the Information Commissioner’s Office on www.ico.org and they will be able to assist you further.
Update of this policy
This Policy can be updated at any time, so we advise you to check it regularly.