What delivery address can I use?
Did you know you can change your delivery address for each order? This means that you can receive deliveries at work, to your home and even when you are on holiday (UK destinations only).
However, please be aware, once your order has been validated, any further changes to the address will not be taken into account. Therefore, if you do need to make a change to your address, it’s always best to contact us as soon as possible. Similarly, if you notice any errors regarding your registered address, please contact our customer service team ASAP.
What delivery options are available?
We currently offer the following delivery methods :
Royal Mail & Courier
Please note, delivery is FREE for most orders over £29* and should be expected within 3 working days. For orders that are under £29, you will need to pay for delivery and have the option to select from 1st class delivery (estimated to take 1-2 working days**) or 2nd class delivery (estimated to take 2-3 working days**). All orders that are >2kg will be delivered by a courier and are estimated to take 2 working days**.
* Please note, for any orders that weigh 2kg or more and under £39, a delivery fee of £4.99 will be charged.
** The delivery time is taken from the date of dispatch and not from the date that the order is placed.
Click & Collect
We now offer a FREE Click & Collect service for any customers who live near to our Dogtor.vet office, based in Theale, Berkshire. All you need to do is select the ‘Click & Collect’ option at the checkout. We will then send you an email to let you know when your items are ready for collection and directions on how to find us.
You can then collect your order from our Dogtor.vet office anytime between 9:00 am to 5:00 pm Monday – Friday.
Our collection address is:
Unit B7 Access 12
Theale RG7 4PN